Customer Service Rep

Job Description

Job Description

Customer Service / Admin Assistant

Trinity Employment Specialists-Tulsa, OK

Full Time Monday-Friday $17-$22 / hour DOE

Summary :

This position will be responsible for supporting customer relations and office duties to enhance the organization with outstanding customer support.

The ideal candidate will be detail-oriented with excellent communication skills both verbal and written.

Duties :

• Works with Operations, Sales and Production to deliver exceptional customer service
• Reviews orders, PO’s, invoicing and customer correspondence for accurate details
• Maintains documentation
• Files documentation as appropriate for traceability
• Additional duties as needed or assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.

Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements :

• Experience working in an office environment
• Experience with Office and strong Excel
• Customer Service experience
• Reviewing Orders, PO’s, invoicing and customer correspondence for accurate details
• Ability to multi-task
• Experience reading and interpreting engineering drawings a plus
• ERP experience with Infor Visual a plus

Required Education :

A high school diploma or GED

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Solicit sales of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
19 days ago