Customer Service Representative
- Chowchilla, CA, USA
- Full Time
- Full benefit packages offered including Medical, Dental, Vision, Voluntary Disability and 401k Retirement plans*
POSITION : Customer Service Representative
LOCATION : Chowchilla, CA
REPORTS TO : Customer Service Manager
Company Overview : Caglia Environmental is part of the Caglia Family Companies. Located in Fresno, Visalia and Chowchilla, CA we employ over 250 team members among the five companies.
We are a diverse group of companies, from Electric Motor Repair, Electrical Distribution and Construction, to Landfill Management, Recycling, & Waste and Disposal.
BASIC FUNCTIONS :
Assist with all aspects of both internal and external customer service operations. Field customer calls for service, changes, and complaints;
update and submit required forms and reports in a timely manner.
PRINCIPLE DUTIES & RESPONSIBILITIES :
- Assist customers with all requests including starting service, cancelling service, paying invoices, and changing contact information
- Maintain accurate and detailed information derived from customer calls
- Quotes rates for special services when appropriate
- Enter work orders as necessary
- Various reception related duties, including the management
- of vendors / visitors signing in, maintaining of the customer lobby, and assuring all health and safety protocols are followed
- Performs billing functions as requested
- General accounting functions as requested
- Other special projects, implementations and tasks as assigned
CORE COMPETENCIES :
- Focus on servicing the customer
- Focus on quality and detail
- Display professional telephone techniques
- Ability to work in fast paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands
- Demonstrate a high level of interpersonal skills necessary to handle sensitive customer situations
- Excellent ability to communicate and interact with customers and with all levels of company personnel
REQUIRED QUALIFICATIONS :
- High School Diploma
- Bilingual English / Spanish
- Job related courses and / or 1-year related experience
- Excellent PC, data entry, MS Windows and Excel skills
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