TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;
to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. E-commerce's Governance and Experience (GNE) is a global team dedicated to ensuring customer satisfaction, fostering a sustainable sales environment, and enhancing the purchase experience.
Responsibilities- Design sellers performance requirements and policies related to onboarding, seller performance, seller services and seller funds management by conducting benchmark research and understanding sellers' profilings- Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse and tiring of sellers to ensure good purchasing experiences while balancing frictions added to sellers- Establish processes and investigational framework to identify emerging seller abuses and respond to any regulatory inquires regarding sellers malicious behaviors- Drive key metric improvements in areas related to onboarding KYB / KYC processes, policy education and IPR infringement mitigations- Building global seller governance related capability mechanism monitoring service and support all regional teams achieve governance targets.
Minimum Requirement- Global professional experience in E-commerce platform governance, compliance or regulatory research fields- Experience acting as a program manager and collaborating with XFN teams to drive end results- Understanding of regulatory trends related to E-Commerce in global market is a strong plusPreferred Requirement- Experience using data and metrics to measure impact and determine improvements- Skilled in project management and able to manage multiple projects simultaneously
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