Customer Service Sales Consultant Mile End, SA

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

• Inbound Sales Contact Centre, no prior call centre experience required
• Permanent Full-time positions, Salary of $65,118.04 plus super
• Mile End location with work from home opportunities

Your new opportunity

An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their new career within a call centre environment where you will create memorable experiences for our members.

To be successful you will have adrive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with :

• Take inbound calls from our members and potential customers.
• Ensure quality conversations to identify customer needs and offer best solutions.
• Utilise procedures and guidelines to make good business decisions for RAA and our members.
• Become multi-skilled and able to provide information to new and existing members about all of RAA’s extensive products including Insurance and Road Service.
• Plus much more, found in the position description here

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program.

The role will be commencing Monday 25th November which will include 3 weeks full-time training of system and product knowledge.

Hours

Our contact centre is open Monday Friday between 8am to 6pm (you’ll work on a rotating roster during these hours- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for :

• Ability to build rapport with members and teammates.
• Team player with the willingness to learn and grow.
• Solid attention to detail and the ability to multi-task.
• Proficient with the use of computers.
• Strong communication skills both verbally and in writing.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more.

With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops.

With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including :

• Flexible Work Arrangements including working from home after probation period.
• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our Member Benefits program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.
• On-site Cafe with Barista.

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click Apply’ to submit your application by : 9am Friday 25th October.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.

We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.

That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

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