ITS Epic Analyst I – Clinical - ITS Provider OpEx

POSITION SUMMARY

Participates in planning, design, development, training, implementation, communication,

maintenance / support, and evaluation of existing or new functionality related to assigned

applications.

Analyst I - Under general direction contributes to and participates in design, implementation,

maintenance, and support of their assigned software applications using information technology,

equipment, and processes used by PHS employees and customers.

ACCOUNTABILITIES

All duties listed below are essential unless noted otherwise*

1. Planning / Design :

a. Participates with technical teams and vendors for the design of application

infrastructure, hardware, storage, network requirements, security, integrations,

viewing and workflow.

2. Development / Build :

a. Plans implementations and upgrades clinical systems.

3. Testing :

a. Ensures adequate testing, quality assurance and documentation of changes.

b. Ensure test scripts have been created, reviewed, updated to reflect proposed

workflow solutions.

4. Training / Certifications :

a. Transfers knowledge and / or trains IT employees and advises end-users in the

operation of their information systems. Maintains complete and current

documentation for responsible systems and IT processes.

b. Support the training team by keeping trainers informed of new functionality and

system changes.

c. Maintains required certifications.

5. Implementation :

a. Responsible for the activities like analysis and development, implementation,

modification, and installation of low complexity systems in different operational

environments.

b. Implement changes using documented procedures.

6. Communication :

a. Create and follow project plans.

b. Participate in team and cross-team meetings and maintain appropriate meeting

records.

c. Communicates with customers, administration, and team members about

information technology and services.

d. Understand customer feedback and support data to optimize and resolve issues.

e. Attends regular customer and team department meetings as scheduled.

7. Maintenance / Support :

a. Monitors system performance and quality.

b. Plans for decommission of responsible applications when indicated.

c. Ensure solutions are cost effective, audit and security compliant. Versions are no less

than -2 from current.

d. Support 24 / 7 on call on rotational basis.

e. Some travel may be required.

8. Other duties as assigned.

Location : Remote with Occasional On-Site Meetings

Job Requirements

REQUIRED QUALIFICATIONS

Education : Recommends an associate degree with clinical licensure.

Skills : Capable of quickly absorbing knowledge of assigned clinical software applications and

healthcare operations.

Years of Experience : Healthcare experience desirable but not required.

License : N / A

Certification : Analysts supporting Epic will have or obtain Epic Certification in their primary

application within three months of completing the first Epic class. Obtaining and maintenance of

Epic Certification in the primary application is a mandatory job requirement. Obtaining and

maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership.

PREFERRED QUALIFICATIONS

Education : Clinical Licensure

Skills : IT background, effective oral, written communication, and follow-up skills. Strong

interpersonal relationship skills. Task management and problem-solving skills expected. Project

management and leadership experience desired. Requires strong self-motivation, interpersonal,

and organizational skills. Strong desktop tool usage including Word, Excel, and PowerPoint. Selfmotivated, detail-oriented, problem solver.

Years of Experience : 1-3 years of relevant clinical experience.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent;

it should not be considered exhaustive.

Salary Range : $37,440-$99,840

ProMedica