Senior Product Design Manager, Trust & Safety

Senior Product Design Manager, Trust & Safety About the Team

At DoorDash, our customers are at the forefront of our product strategy and we believe that the best customer experience is the key to our success.

Behind the magic of our customer experience is our suite of internal tools, proactivity on trust and safety, mitigation on fraud, and prioritization of customer support.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

Our Customer Experience and Integrity team’s mission is to help create a seamless, efficient, and satisfying customer support experience, to keep all users safe while interacting with DoorDash, facilitate trust in our offerings, and to protect our users and our company from fraud on our platform.

About the Role

We’re looking for an experienced design leader to push our design strategy forward across our platforms on Support, Trust & Safety, Fraud, and Internal Tools.

This is an opportunity to evolve the team’s vision, culture, and process. You'll also get to solve big, meaningful design problems and make decisions that directly improve the experience for our users, Dashers, Merchants, and the success of thousands of internal employees and agents at DoorDash!

You will report into the Head of Design Foundations on our Product Design team in our Product organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You're excited about this opportunity because you will

• Champion customer-centric thinking throughout the entire org
• Be a thought partner to cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision for our customer experience
• Manage a team of designers and guide them on both soft and hard skills and help them develop and achieve career goals
• Partner with the greater design leadership team to build a holistic design strategy for our entire suite of products
• Recruit designers who will improve our craft bar at DoorDash
• Align the team’s priorities and deliverables to the company’s overarching strategy and goals

We're excited about you because

• You are comfortable in navigating through complexity, and identifying areas of opportunity
• You enjoy moving quickly
• You are a respected people manager who can motivate a team even in the most challenging times
• You champion for shipping high-quality and well-designed products
• You have experience building modern, beautiful world-class tools that are easy to use including a balance of B2B and B2C Experience (designing for admins and end-users)
• You have 10+ years of experience in design, with 3+ years of team building and management, having managed a team of 5 or more

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

Applications for this position are accepted on an ongoing basis.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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