Job Description
Job Description
Emerald Technologies is looking for a detail-oriented and proactive Administrative Assistant to join our team in Medford, OR! In this role, you’ll collaborate closely with our Program Management team and cross-functional departments to ensure smooth and efficient processing of customer orders, quotations, and related tasks.
This position plays a critical part in meeting customer needs, upholding high standards, and supporting our innovative product solutions for diverse industries.
At Emerald Technologies, each team member contributes to creating impactful, high-quality products in a collaborative and positive work environment.
Join us for a meaningful career journey with opportunities for growth, learning, and development!
Key Responsibilities :
- Program Support : Provide support to Program Managers, assisting with daily tasks and project-related activities.
- Order Processing : Accurately enter and manage customer orders following established procedures. Ensure data integrity and timely entry in our computer systems.
- Customer Account Management : Maintain organized customer files, manage documentation, and regularly communicate with customers regarding their account activity, order status, or specific inquiries.
- Complaint Resolution : Gather information from customers regarding product or service concerns and escalate appropriately.
- Workflow Coordination : Support the seamless flow of quotes and new product requests to ensure timely progress.
Qualifications :
- Proven experience in an administrative role, ideally within a manufacturing environment.
- Strong organizational skills, attention to detail, and a proactive approach to tasks.
- Excellent communication skills for customer interactions and cross-departmental coordination.
- Proficient in data entry and familiarity with computer systems; knowledge of order-processing software is a plus.
Benefits of the job :
- Competitive medical, dental, and vision benefits.
- Health Savings Account / Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
If you're excited to join a team where your contributions truly matter and where you can build a fulfilling career, apply today to Emerald Technologies!
Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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