Service Manager

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!

Job Responsibilities :

• Direct supervision and development of all shop and field technicians as well as the service department office staff.
• P&L responsibilities for the service department growth and profitability.
• Interview, hire, train and participate in the education of shop and field technicians.
• Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
• Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
• Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
• Supervise the preparation and pre-delivery of new equipment.
• Close work orders within 48 hours of completion.
• Responsible for the supervision of warranty administration.
• Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
• Resolve customer complaints and billing problems.
• Interface with other departments.
• Follow-up on past due accounts and assist with service-related situations.
• Establish and follow policies and procedures with a special emphasis on safety related issues.
• Coordinate with rental management on PMs and maintenance of rental units.
• Oversee repairs on rental trucks.
• Ensure on-time delivery of rentals units to customers.
• Interface as needed with factory service representatives.
• Perform other duties and special assignments as assigned.

Job Requirements :

• Strong management abilities.
• Ability to organize and prioritize.
• Computer skills or ability to learn.
• Service experience.
• Good oral and written communications skills.
• Confidentiality.
• Valid driver’s license and proof of insurance.
• Regular and prompt attendance.
• Present a professional image in personal appearance, dress, and preparation.

Working Conditions : Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.

Benefits :

• Uniquely MH : Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation : Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO : Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance : Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support : Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer