Job Description : Max payrate / hr
Max payrate / hr
Candidates must be commutable to Tampa, FL.
days in office, days working from home - Will likely be Tuesday Wednesday in-office.
Training :
weeks of training. Same hybrid schedule.
Experience :
- Years of experience as business liaison (relationship management for example.)
- Must be proficient in Excel
- Attention to detail Client Services :
- Fast paced
- Fast paced
- High Demand
- Mailbox management
- Outbound calls to brokers, groups, etc.
- Relationship maintenance
- Must have strong written and oral communication skills
Problem Solving :
Address and resolve customer inquiries and issues promptly.
Implement effective solutions to improve customer satisfaction.
Collaborate with partners by setting up meetings and ensuring the correct parties are involved
Providing Excellent Customer Care :
Build and maintain relationships with your groups, brokers and internal partners
Ensure all customer interactions are handled with the highest level of care and professionalism.
Foster a customer-first mindset within the team.
Effective written and oral communication
Communication and Time Management :
Maintain clear, concise, professional and friendly communication with clients
Ensure that all tasks are completed in a timely manner and that deadlines are being met
Organizing your day and prioritizing tasks
Alleviate emails by proactively calling clients to nurture relationships and solve for issue
Customer Service Team Leads :
Serve as a role model and leader for peers
Covers for Supervisor in the event of their absence.
Ensure team members are aligned with company goals and customer service standards.
Resolving Escalated Customer Issues :
Handle escalated customer complaints and issues with professionalism and efficiency.
Work towards a satisfactory resolution for both the customer and the company.
Billing reconciliation
Project manager / full ownership for assignments :
Items that require multiple days of TLC.
First level of escalation review Mini AM
mass enrollment changes, group changes that include block change for a broker
Administrative Assistant (Cleared)
ITC) is seeking an Administrative Assistant to support a DOD SOCOM opportunity. Assists in coordinating meetings, developing agendas, coordinating travel, assembling deliverable artifacts, and general administrative duties critical to contract performance. Provides administrative support and artifac...
Administrative Assistant
UPS is hiring individuals to work as Administrative Assistants. Take the next step on your career journey as an Administrative Assistant at UPS!. ...
Sr. Administrative Assistant
This opportunity entails, while under limited supervision, leverages specialized skills and experience to provide administrative support typically to officers and managers. Administrative functions may include maintaining calendars, scheduling meetings, making travel arrangements, handling correspon...
Legal Administrative Assistant
Our client is seeking an experienced, detail-oriented, and highly organized Administrative Assistant to support their legal team in their Sarasota office. The ideal candidate will have previous law firm administrative experience, specifically in trusts, estate planning, and probate matters. This pos...
Administrative Assistant
An established commercial business is hiring an Administrative Assistant in Tampa, 33619. ...
Legal Administrative Assistant Litigation Experience
Legal Administrative Assistant Litigation Experience. Legal Administrative Assistant with Litigation Experience. ...
Administrative Assistant - REACH [552]
Will also be responsible for administrative duties assigned as well as monitoring clients on premises when not transporting. ...
Administrative Assistant
We are excited to announce an opening in our Operations Division as an Administrative Assistant. Provide administrative assistance to the organization including preparation of correspondence in addition to other administrative duties as assigned. ...
Administrative Assistant
Performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers by performing the following duties. ...
Administrative Assistant
Provide administrative support for pharmacy staff including preparation of correspondence, contacting patients, as well as screening incoming phone calls. Perform general administrative duties as needed. ...