Senior Knowledge Management Analyst

ICF is looking for a Senior Knowledge Management Analyst contingent upon award to establish and develop a trusted relationship with a Federal Client.

The Senior Knowledge Management (KM) Analyst will provide our client with support to form, organize and sustain acquisitions documents.

The Senior KM Analyst will ensure information is readily available, enabling timely decisions and better support for customers.

The Analyst will use existing KM guidance, KM standards and available acquisition systems documents and assets (e.g. SharePoint).

This position will work in a hybrid capacity for a Federal client in Washington, DC.

What you’ll be doing :

Facilitate meetings with stakeholders to determine the best taxonomy to use to redesign the current folder-based structure of the federal Section 508 Library into the To Be state that can effectively leverage the use of searching, sorting, filtering, grouping, views.

Recommend best practices for information organizational structure.

Recommend protocols for maintaining information organizational structures.

Translate end user or project team requests into implementable taxonomy updates.

Document the requirements to facilitate the To Be state for agency SharePoint developers, Site Administrators, and content contributors with Records Management Processes in mind.

Apply metadata standards and classification systems to enhance the discoverability and retrieval of assets.

Define a new metadata schema, specific to the organization, in accordance to known metadata standards for organizing content in SharePoint;

Optimize the value of metadata for knowledge discovery.

Develop metadata standards and protocols for tagging and cataloging digital assets, enabling efficient search and retrieval of relevant content;

Develop and implement the structure and organization of content and data within the organization to enable knowledge and data management architectures where information is intuitively discoverable, reusable, and maintainable.

Review the current content, e.g., Word files, PDFs. Excel, PowerPoint, VTT files, and determine the requirements necessary for them to comply with and include the appropriate attributes to match the To Be state.

Organize content in a systematic and accessible manner to support the To Be state.

Update the document properties and attributes of the files necessary to demonstrate the To Be capabilities available within SharePoint.

Ensure the library content is aligned in a manner to support linking to the Section 508 Intranet Home page categorized and curated content, e.

g., all training materials, all monthly tips, all Q&A take-a-ways).

Ensure library content is grouped to appropriately associate supporting files, e.g., Exercise Guides may include associated PowerPoints, Starter and End Files for users’ context and to support success of learning concepts.

Coordinate with the SharePoint Development Team, Site Administrators, and Section 508 Team members to address any issues with implementing requirements provided.

Facilitate metadata adoption to stakeholders, e.g., Section 508 Team members and end users.

What you’ll need :

Bachelor’s Degree from an accredited college / university with two (2) years of documented experience OR four (4) years’ documented experience in place of the degree.

Possess librarian skills, such as information organization, cataloging, and classification, and a meticulous attention to detail.

Have a minimum of four years in library / information science, knowledge management, content management or other related field, and familiarity with common frameworks pertaining to metadata management and proficiency in metadata tagging and content categorization practices as well as an understanding of how metadata benefits various business needs, including knowledge management and data analytics.

Have sufficient prior experience with data / metadata management to design, create, and maintain metadata schema for content / data management.

Familiarity with Records Management and principles in compliance with National Archives and Records Administration (NARA) and understand the principles, concepts, and techniques in the field of managing information through all phases of the information lifecycle, including creation, collection, maintenance, use, and disposition.

A minimum of two years of experience with SharePoint and to obtain an intermediate level knowledge of the concepts and skills in order to effectively relay the changes necessary.

US Citizenship (required by federal government) and the ability to gain a Public Trust.

Preferred Skills / Experience

Demonstrated ability to work with senior leadership to set and manage realistic program goals and metrics.

Exceptional verbal and writing communication skills, including editing and proofreading.

Demonstrated customer service orientation and outstanding level of professionalism in providing client support.

Solid knowledge and experience with applying KM Methodologies concepts and practices