Leading international textiles manufacturer is seeking a Bilingual Customer Service Representative.
WHAT WE DO
As one of the leading international manufacturers, Amann USA serves the sewing industry with high quality sewing and embroidery threads.
Our parent company, Amann & Söhne (known as AMANN Group) is a worldwide operating manufacturer of industrial sewing threads and embroidery yarns, headquartered in Bönnigheim, Germany.
AMANN is the market leader in the industrial sector. Internationally, AMANN is among the world's three largest producers.
Our technical expertise, reliability and flexibility of production and service make us a strong partner worldwide. We keep in close touch with our customers to develop sewing and embroidery threads for the market needs of tomorrow.
As a technology leader we give our customers and partners comprehensive support on everything to do with sewing, and we have been doing so for more than 150 years.
THE OPPORTUNITY
Amann USA is searching for a Bilingual Customer Service Representative. This role will maintain current and dormant customer accounts to increase Amann USA business, provide full sales support to all Amann USA sales teams, and perform all customer service functions on a day-to-day basis.
WHAT YOU WILL DO
- Actively listen to customers and respond in a professional and confident manner, identifying customer requirements, responding to emails, faxes, phone calls and Web Shop, resolving problems at first point of contact.
- Build rapport with customers.
- Provide accurate information regarding all products, material specifications, and general thread uses.
- Sales order entry in business operating system, place and change sales orders, create customer pricing, set up new customers, update existing customers, send samples.
- Keep an accurate log of customer orders taken daily.
- Support for all outside sales in order entry function.
- Continuous improvement training to increase skill set, cross training and increase depth of product knowledge to improve customer experience.
- Report on customer sales activity to management.
WHAT YOU WILL BRING TO OUR COMPANY
- High School / GED diploma.
- Ability to speak English and Spanish fluently.
- Knowledge and experience of the business operating system.
- Experience with order entry and sales working environment.
- Knowledge and experience with Microsoft Office 2010, Outlook, Word, and Excel.
The successful candidate :
- Utilizes excellent communication, both written and verbal.
- Can multi-task and stay organized under sporadic workflow.
- Can prioritize workload and make decisions in line with company policy.
- Excels in both team environments and on individual tasks.
- Is an expert in building relationships.
- Possesses a high degree of personal integrity and confidence.
- Takes initiative to suggest improvement to workflow and procedures.
WHAT OUR COMPANY IS PROVIDING
- Pay range : $22.00 - $26.00 per hour
- Bonus opportunities
- Generous health benefits medical, dental, and vision
- Retirement Plan
- Employee-friendly vacation and sick leave accruals
Amann USA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, Veteran status, or other legally protected characteristics.
In addition to federal law requirements, Amann USA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amann USA will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Amann USA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Amann USA employees to perform their job duties may result in discipline up to and including discharge.
Customer Service Representative
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative PRN
Take phone calls from internal and external customers answering questions, taking payments and resolving issues. ...
Remote Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Exite Gate Representative
Customer Service Exit Gate Representative. Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle. Provi...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. Fix-It 24/7 is looking for our ne...
Customer Service Representative Part Time
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Bilingual Customer Service
Our client works with 2,500 government clients nationwide providing services to the collection of delinquent receivables. Must be bilingual in either Spanish or Portuguese. ...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might ju...
JOB PROFILE = Account Coordinator - Customer Service Representative
Professional customer service demeanor. Be knowledgeable of all products and services offered. Communicate with production team and customers on a regular basis. Acquire a strong knowledge of the products and services offered. ...