Customer Success Manager - Hiring (Enterprise)

Company Description

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.

We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in New York, Chicago, Omaha, Sunnyvale, or San Francisco.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM you will be tasked with :

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include :

• Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers
• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
• Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
• Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needs
• Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams
• Expedite technical and purchase-related escalations
• Document all communication with customers accurately and in a timely manner via system tools
• Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory

Qualifications

Basic Qualifications :

3+ years of experience in any of the following : Customer Success, Account Management / Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications :

• Recruiting or other applicable talent experience
• Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Fundamental organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
• Fundamental understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience

Suggested Skills :

• Customer Success
• Project Management
• Change Management
• Verbal and Written Communication Skills

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $80,000 to $115,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and / or other applicable incentive compensation plans.

For more information, visit https : / / careers.linkedin.com / benefits.

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here : EEO Statement 2020 - Signed.pdf.

Please reference the following information for more information : https : / / legal.linkedin.com / content / dam / legal / LinkedIn EEO Statement 2020.pdf.

Please reference the following information for more information : https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088 EEOC KnowYourRights6.12ScreenRdr.pdf and

https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP EEO Supplement Final JRF QA 508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities.

Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.

com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

Examples of reasonable accommodations include but are not limited to :

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link : https : / / lnkd.in / paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : https : / / legal.

linkedin.com / candidate-portal.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here : https : / / lnkd.

in / equalemploymentopportunity2017. Please reference http : / / www1.eeoc.gov / employers / upload / eeoc self print poster.

pdf and https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP EEO Supplement Final JRF QA 508c.pdf for more information.

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodations@linkedin.

com. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process.

Emails sent for non-disability related issues, such as following up on an application, will not receive a response.

In your email, please include the following : (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation.

A response to your request may take up to three business days.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link : https : / / lnkd.in / paytransparency.

Global Data Privacy Notice for Job Candidates

This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : https : / / lnkd.in / GlobalDataPrivacyNotice

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