Apex Training Lead - Flex

Health IT is responsible for all aspects of the Electronic Health Record (EPIC : APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners.

The APeX Training Team Lead oversees a group of Apex / Epic Trainers responsible for managing the day-to-day activities of the team and works in collaboration with the APeX-Epic application teams and clinical / business operations to develop curriculum to provide training support to a variety of end users including providers, nurses, clinical research coordinators, billers, and other users.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

This position will focus on managing workloads; ensuring trainers are cross-trained and are able to support other applications.

This position requires the ability to manage staff effectively and influence the actions of others. Candidates should be effective at leading groups, building consensus, and managing complex decision-making across divergent areas of the organization.

The Team Lead, in collaboration with others, actively identifies and mitigates risks of the overall projects and arbitrates all unresolved issues, conflicts, and barriers in their designated areas.

The Team Lead is accountable for deliverables related to project timing, staffing, costs, quality, and effectiveness in designated areas.

Provides excellent customer service to end users, tracks issues, and follows up as appropriate. Team Leads will work in multiple locations including UCSF Health locations, Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, Marin Hospital, and community affiliate partners (located all over California).

Inherent with these key responsibilities is the ability to juggle multiple competing tasks and meet any imposed deadlines.

As training will be role-based, it is essential that the APeX Training Team Lead has experience with or the ability to fully grasp workflows, policies / procedures that are clinically, procedural, and / or administrative in nature to create operationally focused curriculum / scenarios.

The APeX Training Team Lead must have at least one certification in an Epic Application and Epic Training Environment Curriculum & MST (TED) Build and support one or more of the following APeX applications :

Epic Clinical Applications Epic Revenue Cycle Applications Ambulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health Prelude, ADT / Cadence, HB / PB, HIM, Optime Scheduling

• Other Epic applications as needed
• Certified in an Epic application; preferred would be EpicCare Ambulatory, Orders, Willow, Cadence, Revenue Cycle, or other applications.
• Other applications depending on business needs.
• Certified in Epic Training, Environments, and Documentation (TED) and Curriculum (or must obtain certification within 6 months).

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.

For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $127,932 - $210,679 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.

edu / compensation-and-benefits / index.html

J-18808-Ljbffr