Energy Management System Operator (Call Center/HVAC), Woodbridge Center - Full Time

Job Overview

The Energy Management System Operator is an integral part of the Store Environment Team, supporting all Macy’s Inc. locations by turning on and off the lights and HVAC within company standards while creating a comfortable shopping environment for customers.

The Energy Management System Operator responds to emergencies on an on call basis and works non-standard hours and flexible shifts.

What You Will Do

• Schedule, monitor, and adjust lighting and HVAC systems for stores nationwide.
• Schedule lighting and HVAC for holidays, inventory, special events, and sales based on company standards.
• Monitor store temperatures to ensure they meet standards and troubleshoot any lighting or HVAC issues with field technicians.
• Use various energy management systems, including but not limited to : Andover Continuum, Ecostruxure, Ezenics, HI Solutions, Siemens, and I-Net.
• Prepare and distribute energy reports as requested or required.
• Perform all functions and duties of the Stores Operations Center position.
• Complete various Stores Operations Center and Energy Management assignments as delegated.

Skills You Will Need

Knowledge of EMS Systems : Working knowledge of various energy management systems, including but not limited to Andover Continuum, Ecostruxure, Ezenics, HI Solutions, Siemens, and I-Net, with the ability to learn new systems as they are upgraded.

Computer Literacy : Proficiency in Microsoft Office Suite and / or similar programs.

Troubleshooting : Ability to monitor store temperatures, identify issues, and troubleshoot with field technicians.

Excellent Written and Verbal Communication : Ability to clearly prepare and distribute energy reports and communicate effectively with team members and field technicians.

Prioritization and Multi-tasking : Demonstrates the ability to prioritize tasks and manage multiple responsibilities simultaneously.

Sense of Urgency and Follow-Up : Exhibits a strong sense of urgency and excellent follow-up skills to ensure tasks are completed promptly.

Team Collaboration and Independence : Resourceful self-starter who works well independently with minimal supervision and as part of a team, adapting quickly to changing priorities.

Calm Under Pressure : Ability to remain calm and composed in emergency situations.

Good Judgment and Critical Thinking : Uses good judgment and critical thinking skills to carry out instructions furnished in written or oral form.

Motivation and Professionalism : Highly motivated, detail-oriented, and well-organized self-starter with the ability to follow instructions and consistently act professionally.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• Regularly required to sit, talk, hear; use hands / fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms.

Requires close vision.

Able to work a flexible schedule based on department and company needs, including Saturday and Sunday shifts. The Call Center is open 20-24 hours a day, depending on the time of year.

EMD Operators work extended hours during holidays to cover 24-hour operations and address lighting and energy emergencies on demand.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal / financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back / volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results
30+ days ago