Proline Office Manager
Job Description
Job Description
JOB DESCRIPTION SUMMARY
The Service Manager is pivotal in leading the service department, focusing on managing a team dedicated to commercial appliance repair and customer interactions.
This role encompasses overseeing service operations, adhering to and enhancing policies and procedures, and fulfilling objectives aligned with the strategic business plan.
This full-time, salaried position is instrumental in ensuring exceptional customer service, fostering robust relationships with both customers and third-party vendors, and securing repeat business through effective management and service excellence.
REPORTING RELATIONSHIPS
The Service Manager reports directly to the General Proline Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and coordinate the service department team, ensuring efficient operation and high-quality customer service.
- Manage customer service interactions professionally, addressing inquiries and resolving issues promptly.
- Maintain and strengthen relationships with customers and third-party vendors to ensure customer satisfaction and loyalty.
- Oversee the documentation, closure of work orders, and management of field resources.
- Handle parts ordering, inventory tracking, and customer invoicing with accuracy and efficiency.
- Ensure proper asset tagging, tracking, and reporting to maintain accountability and operational integrity.
- Provide support in answering service calls and backup dispatch as needed.
- Undertake additional tasks as directed by the General Manager to support departmental and organizational goals.
QUALIFICATIONS
Education :
High School diploma or equivalent; further education in business administration or a related field is preferred.
Experience :
Proven experience in office or service management, particularly in a commercial appliance repair or similar technical service environment.
Previous leadership experience is highly valued.
Other :
Strong foundation in business office management principles, with exceptional customer service and verbal communication skills.
Proficient in coordinating and multitasking within a fast-paced, team-oriented setting. Detail-oriented with a commitment to accuracy.
Competent computer skills are essential. Experience with service management software and tools is advantageous.
MEASURES OF PERFORMANCE
The Service Manager will be evaluated specifically on the following factors :
- Performance will be evaluated on the ability to effectively manage the service department, ensuring optimal team performance, high customer satisfaction levels, and achievement of sales and service goals.
- Additional metrics include efficiency in operational tasks such as work order management, parts inventory, and customer invoicing, as well as the strength of customer and vendor relationships.
Assistant Nurse Manager (RN) Emergency Department
The Assistant Nurse Manager is recognized as the clinical expert in Emergency services and is a leadership role model for Registered Nurses and all staff under their supervision. The ANM will appropriately assign the workload and collaborate with manager to monitor and maintain staff performance. ...
Companion, Homemaker, PCA's/ Recovery Assistant/ RN's, LPNs(Massachusetts office)
In-home care service providers offer compassionate and supportive care to clients in their homes.They assist with personal care, meal preparation, medication reminders, light housekeeping, and errands.The role requires empathy, good communication, physical stamina, and record-keeping abilities.Provi...
Executive Office Administrator
The Executive Office Administrator (Office Manager) will be responsible for several administrative duties including but not limited to: Provide front office receptionist duties, support the Vice President, Directors, and Senior Managers of the Electronics team. Data collection, entry, organization, ...
Office Coordinator (in Office)
As an Office Coordinator, you will be the cornerstone of our operational efficiency and client service excellence. Serve as office administrator for the phone system - handle fixes, updates, and liaison with the corporate office. Maintain office equipment, order office supplies, maintain inventory, ...
Project Manager
The Project Manager will develop and manage project plans, establish effective project governance, manage vendors, facilitate meetings and agile ceremonies, provide regular status reports, identify and manage risks, and act as the primary point of contact for stakeholders. The Project Manager will l...
Remote Administrative Assistant (No Experience Required) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Assistant Store Manager - Chico's
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources func...
Medical Receptionist Temporary
Ultimate Staffing is searching for a temporary receptions with experience working in a Medical Office.This position will cover three locations Enfield, Glastonbury and Hartford.The hours are 7:30-4:30 Temp to Hire position.Answer inbound telephone calls.Check patients in or out at the front desk.Kee...
Executive Assistant
Our company, a leading consulting engineering firm, provides geotechnical engineering, environmental services, and construction inspection and testing.We are committed to delivering high-quality services that culminate in technical reports for our clients, including developers, general contractors, ...
Executive Assistant
Our client - a publicly traded global supplier - is seeking an Executive Assistant to support two key executives. ...