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Guest Services Representative- Delta Hotels HELENA
Guest Services Representative- Delta Hotels HELENADelta by Marriott Hotel • Helena, MT, USA
Guest Services Representative- Delta Hotels HELENA

Guest Services Representative- Delta Hotels HELENA

Delta by Marriott Hotel • Helena, MT, USA
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Come join the highest quality Hotel and learn form the best! DELTA HOTELS BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone who is friendly, courteous, timely and provides that hospitality spirit!

This position ensures guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services.

ESSENTIAL JOB FUNCTIONS :

  • Executes prompt, courteous and accurate guest check-in and check-out.
  • Addresses questions or problems pertaining to Hotel rooms and rates.
  • Maintains room security by providing effective key control.
  • Answers telephones and responds appropriately to requests.
  • Responds to guest reservation requests.
  • Communicates with other departments to ensure proper handling of guests and groups.
  • Follows room inventory and monetary controls
  • Handles cash, makes change and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
  • Handles any quest compliments or complaints and takes action deemed necessary.
  • Assists other associates where needed.

HOURS AND ATTENDANCE :

  • Up to 40 hours per week with varied and flexible shifts / days, likely to include nights, weekends, holidays and overtime.

    • PHYSICAL AND MENTAL DEMANDS :

  • Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
  • Must be able to stand extended periods.
  • Must be able to effectively communicate with the public and other team members on a daily basis.
  • Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.

    • BENEFITS

    Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.

    Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Delta Hotel Team!

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    Guest Service Representative • Helena, MT, USA