Job Description
Job Description
Responsibilities :
The Technical Customer Service Representative plays a key role in providing exceptional customer service to real estate professionals, including agents, brokers, and other stakeholders within the real estate industry.
Key Duties :
Respond to phone inquiries regarding compliance violations, providing information to callers or directing them to the appropriate team member.
Track call details in a management report to document issues and outline resolution steps.
Maintain thorough documentation of all compliance activities, including recording complaints received and tracking investigation results.
Manage, update, and report data daily using spreadsheets and Word documents, ensuring accuracy and timeliness.
Address billing inquiries related to compliance, discuss potential violations, and issue credits as necessary.
Handle email communications, audit listing photos for compliance issues, and coordinate with IDX vendors as needed.
Skills and Qualifications :
Proven customer service experience, ideally in a compliance or call center setting.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with database tools is beneficial, and SQL knowledge is a plus.
Knowledge of IDX systems is advantageous.
Pay Details : $19.00 to $20.00 per hour
Search managed by : Clay Butler
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.
lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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