Lead Business Systems Analyst, Sales Systems

Description

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Position at Zones

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services.

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Business Systems Analyst Sales Systems

The Lead Business Systems Analyst - Sales Systems is responsible for supporting all the systems and process needs of sales teams within Zones.

The position focuses on developing a complete understanding of the end-users' business needs and designing system solutions to effectively support those processes.

The BSA serves as the primary liaison between the sales business users and the IT teams.

Who You Are

You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work / influence across multiple stakeholder groups.

You Possess

• Strong working knowledge of sales team’s systems and processes
• Strong working knowledge of services and subscription sales
• Required 8+ years of experience in business systems analysis, systems functional analysis, and creation of business requirements documentation.
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to manage multiple projects, users, systems, and deadlines.
• Strong understanding of the software development life cycle (SDLC), testing methodologies, and change management practices.
• Strong expertise in system analysis, process mapping, data modeling, and creating functional specifications.
• Team player
• Proactive problem solver
• Experience with Microsoft Dynamics CRM / CE platforms
• Collaborate with the business to align strategic goals and objectives

You Will Be Responsible For :

• Be a thought leader providing ideas and solutions and anticipate their needs.
• Business case development with clear financial metrics of success
• A relentless focus on business outcomes
• Creating and maintaining constructive, positive partnerships between Information Technology and Sales
• Developing and documenting business requirements and functional specifications by aligning with business partners to understand requirements and work processes within Sales.
• Identifying and defining test cases and test scenarios related to Sales systems and processes.
• Assisting with training on new projects or applications
• Fully understanding the business processes of users within Sales, including shadowing business users to understand the how, what, and why of their processes
• Conducting recurring reviews with key business leaders to ensure alignment between Information Technology and Sales on key deliverables.
• Providing product ownership for application development / enhancements / fixes requested by an assigned business area, including documenting application functionalities, and providing consultative overview and guidance.
• Managing and resolving support issues and escalations as assigned by partnering with the first level Application Support team and monitoring the App Support queue.
• Working with business groups as production issues are escalated.

Education / Certification

Bachelor’s degree in computer science, or other relevant degree.

Qualified candidates can expect a salary range of $101,000 - $120,000.

Note : Compensation is benchmarked on local Washington, New York, and California area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective locations.

Zones Offers a Comprehensive Benefits Package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.

And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

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