Senior Product Manager - Customer Data Platform

Job Description

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As a Senior Product Manager for Epsilon Customer, our Customer Data Platform (CDP), you will support the product operational processes, product strategy development, customer requirements gathering, competitive intelligence, go-to-market activities, and sales enablement for our solution that enables managing an accurate view of customers for marketing and supports analytics, owned and paid channel audience activation.

This role is a team contributor and will have an opportunity to mature product management skills and grow their career. The role will have responsibility for engaging with customers, product marketing, platform management, and product engineering.

The senior product manager requires strong problem-solving skills such as uncovering and understanding customer problems, market dynamics, and the competitive landscape.

Additionally, this role will need to have strong program management skills to manage multiple workstreams of activity across the solution.

Responsibilities

Understand and prioritize customer problems and articulate them clearly to build requirements for future development. This role does not need to define how’ to technically build the solution.

Instead, advocating why’ and detailing business and user requirements are key.

• Maintain the product backlog and work with product management and engineering colleagues to prioritize our development aligned with the business strategy.
• Review and refine product documentation.
• Track user feedback and usage patterns to inform enhancements.
• Present product roadmaps to internal and external stakeholders.
• Train internal SMEs on product capabilities and differentiators.
• Support Sales by addressing client questions on capabilities and business outcomes the product delivers.
• Manage multiple projects, activities, and timelines that span product strategy, enhancement prioritization, product backlog, product documentation, competitive analysis, and go-to-market support.

Requirements

• Five plus years of product management experience in a SaaS company, ideally B2C marketing technology or equivalent of outlined responsibilities.
• Understanding of the value of first-party data, data management, and the challenges of media activation.
• Experience developing the competitive positioning and go-to-market strategies of a client-facing solution.
• Curious mindset.
• Ability to analyze the marketplace.
• Inherent passion about marketing and technology.
• Ability to influence cross-functional team members without formal authority.
• Bachelor’s degree.
• Travel less than 10%.

What You’ll Bring With You

• Collaborative mindset : You excel at collaborating across teams to achieve a common goal. You are adept at influencing others with facts and clear communications.
• Customer-led : You are focused on building products that solve customer problems and align to the Epsilon business strategy.
• Ready to learn : You want to tackle new challenges to grow your product management skillset and also build your knowledge of marketing technology.
• Self-starter : You act with accountability and thrive when you have guidance and coaching without micromanagement.

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.

For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family, and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

• Time to Recharge : Flexible time off (FTO), 14 paid holidays.
• Time to Recover : Paid sick time.
• Family Well-Being : Parental / new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer.

Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

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