Customer Support Specialist

Curaleaf Holdings, Inc. (CSE : CURA) (OTCQX : CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant.

As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets.

Find out if this opportunity is a good fit by reading all of the information that follows below.

In the United States, Curaleaf currently operates in 19 states with 150 dispensaries and employs nearly 5,500 team members.

Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production.

Our Mission : To enhance lives by cultivating, sharing, and celebrating the power of the plant.

Our Vision : To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values :

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.

Customer Support Specialist

Type of Work : Full-Time

Starting Pay Rate : $22.00 / hr.

Shift Availability : Must have open availability, weekends, nights, holidays.

Location : On-Site, Stamford, CT

Curaleaf Culture : At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.

What You’ll Do :

As a Customer Support Specialist, you will serve as the "Voice of the Customer," acting as a liaison between Curaleaf and our valued customers.

Your responsibilities will include providing product information, resolving product-related situations, and enhancing the overall customer experience.

Responsibilities :

• Responsible for the daily management of customer service within your designated region, including handling incoming "contact us" forms and addressing issues escalated from public forums such as social media platforms.
• Collaborate within the organization to swiftly address customer concerns and streamline communication and processes.
• Act as a solution-oriented troubleshooter for product issues and customer concerns.
• Skillfully communicate in writing and collaborate with cross-functional business partners to ensure effective solutions for customers.
• Organize and prioritize customer concerns within ZenDesk, adhering to service level agreements (SLAs) to ensure timely responses and resolutions.
• Analyze weekly reporting by region to identify trends and areas of opportunity, ensuring continuous improvement in customer support.
• Consolidate community feedback into actionable insights by actively listening and identifying trends to enhance our products and services.
• Report and log any defective product issues or concerns to the Quality Assurance Team, contributing to the improvement of our product offerings.

What We Offer :

• Competitive Pay
• Medical, Dental, Vision Benefits
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 401(K)
• Life / AD&D Insurance
• Short- and Long-Term Disability
• Paid Parental Leave
• Community Involvement Through our Rooted in Good Initiative
• Employee Resource Groups
• Employee Referral Payment Program
• Paid Time Off (PTO)
• Employee Assistance Program
• Commuter Benefits
• Employee Product Discounts

Curaleaf Awards and Achievements :

• 2023 Ragan’s Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good’s Good Neighbor Award
• 2020 : Minorities for Medical Marijuana’s Diversity & Inclusion Award

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

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