TECHNICAL ACCOUNT MANAGER, RETAIL MEDIA

Technical Account Manager, Retail Media

location New York, New York, United States of America category Technical Solutions Full time Job ID : r14626 Posted : Feb 24th 2022 JOB DESCRIPTION Who we are

At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment.

We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the worlds marketers with trusted & impactful advertising.

As a Technical Account Manager, you will manage technical integrations and relationships with some of the largest retailers in North America, and help them monetize their audience, maximize sales, and optimize their customer experience.

What Youll Do

• Become a trusted technical partner and solutions consultant for a portfolio of retailers.
• Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps.
• Identify inventory expansion and business optimization opportunities and partner with Customer Success Managers to recommend implementation of new ad placements and formats, or rollout of product features to maximize ad coverage and performance.
• Monitor integrations quality and performance, and proactively identify issues or defects in implementation for retailers in your portfolio.
• Quickly respond to any issue, via troubleshooting, mitigation, and both internal and external communications.
• Develop preventive measures and document issue resolution procedures.

Who You Are

• Tech savvy You have a solid technical background and a proven track record of leading complex technical projects, partnering with both technical and non-technical stakeholders.
• Passionate You have a genuine interest for e-commerce and identify with Criteo Retail Medias mission.
• Entrepreneurial You combine a hands-on attitude with anticipation capabilities, and you know how to lead the way and be creative when in complex and real time situations.
• Problem-solver You have a proven problem-solving track record and strong attention to detail
• Relationship-builder You have strong interpersonal skills, and can influence both internal and external stakeholders.
• Customer-centric You have strong listening skills, and are willing to understand customers needs, and transform blockers into solutions.
• Bachelor's degree in Computer Science, or a related technical field.
• 2+ years of experience as a technical solutions engineer, technical account manager, solutions architect, or in similar roles.
• 1+ years of client facing technical experience in the online advertising industry.
• Strong level of autonomy, combined with a curious, proactive mindset.
• Ability to review and debug code in the following software languages : HTML, JavaScript, SQL, XML.
• Proven record of technical project management skills, in client facing environments.
• Strong interpersonal and communication (both oral and written) skills, as well as a strong sense of customer service.
• Solid analytical, troubleshooting skills and problem-solving capabilities.
• Strong level of autonomy, combined with a curious, proactive mindset.

At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many.

We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.

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