Service Advocate
VirtualVocationsPortsmouth, Virginia, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Service Advocate - Fully Remote.
Key Responsibilities
Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows
Handle escalated member service inquiries and issues, working to de-escalate and resolve concerns efficiently
Engage with and educate members based on their unique needs and preferences, using integrated service tools
Required Qualifications
1+ years of customer experience
Strong problem-solving skills with demonstrated ownership qualities
Ability to de-escalate situations and remain calm under pressure
Leadership abilities and experience in dealing with member escalations
High School diploma or equivalent
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Advocate • Portsmouth, Virginia, United States
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