Outbound Call Center Representative Base pluscommission

Areyou a selfmotivated extroverted individual with excellentcommunication skills and a passion for speaking to customers andeven closing some deals If so Future Remodeling isseeking Call Center Representatives to join our growing team ofappointment setters!.

In this role you will be responsible forhandling both inbound and outbound calls providing exceptionalcustomer service and contributing to our sales efforts.

As a keymember of our Customer Success team you will play a crucial role inmaintaining customer satisfaction and driving company growth.

This is a role which offers training development growthpotential and a team culture of friendlycompetition and celebratingsuccesses!

CallCenter RepresentativeResponsibilities :

Handleinbound customer calls professionally addressing inquiriesresolving issues and providing information about ourservices

Conductoutbound calls to potential customers introducing our products andservices

Meetweekly and monthly quotas for call volume and salestargets

Maintainaccurate records of all customer interactions in our CRMsystem

Collaboratewith team members to share best practices and improve overallperformance

Participatein regular training sessions to enhance product knowledge andcustomer serviceskills

Escalatecomplex issues to the Call Center Manager whennecessary

Maintaina positive and professional demeanor even in challenging customerinteractions

Requirements

03Years experience in customer service call centers or similarrole.

Excellentverbal and written communicationskills.

Highlydeveloped social skills enjoys interpersonal communication andspeaks clearly and withpoise.

Strongcustomer service orientation with the ability to build rapportquickly.

Proficientcomputer skills and ability to learn new softwaresystems

Abilityto multitask and manage time effectively in a fastpacedenvironment

Resilienceand the ability to maintain composure in highpressuresituations

Teamplayer with a positive attitude and willingness tolearn

Relentlessat perfecting your craft always willing to learn and develop newskills.

Capacityto persevere through rejection and derive valuable lessons fromit.

Desireto grow and become a better leader andperson.

Selfmotivatedresultsdriven andgoaloriented.

Its a plus if youhave :

Previousexperience in a call center customer service or sales role(preferred but notrequired)

Familiaritywith CRMsoftware

Experiencein the home remodeling industry (a plus but notrequired)

Bilingualskills (English / Spanish) are aplus

Benefits

OurCommitment toYou :

Competitivehourly wage plus uncappedcommission.

Youget commission regardless if the appointment sells ornot!

Opportunityto earn additionalbonuses revenue share and otherincentives based on performance andresults.

Comprehensivemedical dental and visionbenefits.

GenerousLife insuranceplan.

Extensivepaid timeoff.

Amplegrowth opportunities within the company for individualswho consistently meet or exceedtargets.

Frequentcompanysponsored outings and events to celebrate ourwins!

InternalRewards Program where employees can win points to use for concertsservices products andgifts.

ScheduleandLocation :

Mondayto Friday 8 : 30 AM to 4 : 30 PM EST at our HQ in BergenfieldNJ

Project Manager Requirements : Proven experience in accountmanagement, project management, or a similar role. Excellentcommunication and interpersonal skills.

Strong organizational andmultitasking abilities. Ability to upsell or add-on products toincrease revenue. Proficient in using CRM software.

Ability to workin various outdoor environments and adapt to different jobscenarios. Punctual, proactive, disciplined, creative, efficient,and balanced.

Open-minded with a growth mindset.