Brief Summary of Work for this Position
The Assistant Director of Systems and Student Success serves as a member of the Slate management team. They will collaborate with the Associate Director for Systems and Operations to determine project prioritization and alignment with the overall Slate direction.
This position will be expected to perform several vital roles based on the undergraduate admission cycle and established student success measures.
The Assistant Director of Systems and Student Success serves as a Slate Student Success manager and will be responsible for the following key areas :
- The development, implementation, customization, management, and maintenance related to the Slate CRM platform to improve student success and retention.
- Maintains a thorough understanding of the functional needs of UNCW and how the Slate CRM platform can be configured to address those needs.
- Maintains the overall system configuration, establish and maintain user security roles, and helps to train and onboard other functional users.
- Serve as the primary administrator responsible for implementing and maintaining the Slate for Student Success CRM instance.
Implements and maintains a comprehensive understanding of Slate CRM administrative tasks, including creating users, roles, teams, dashboards, reports, rules, tasks, and events.
Document all processes in and related to Slate.
- Train and educate Slate users of the system, including developing user documentation and training materials. Ensure adoption of best practices by existing users as improvements are made and continuously work to establish consistency and efficiency.
- Use knowledge of Slate to increase efficiency and productivity. Evaluate current practices and maximize efficiency in CRM workflows.
Bring technology-focused best practices to all Slate activities, coordinating closely with other student information system platforms, and managing integrations across these platforms.
Understand system interdependencies and collaborate with other teams accordingly.
- Responsible for ongoing testing, quality assurance, training, reporting, troubleshooting, of the centralized data repository for student success.
- Evaluates project requests from external departments and serves as liaison and project manager for these projects.
- Daily assistance with query building for functional users and the leadership.
- Develops thorough understanding of reporting needs from leadership, creates and delivers accurate reports and data to help drive decisions
- Collaborates with the Associate Director for Systems and Operations to determine project prioritization and alignment with overall Slate direction.
- Serves as a liaison on all partnership projects related to UNCW Student Success and Retention, College of Health and Human Services and Pre-College Programs.
- Reports to the Associate Director of Systems and Operations and performs other duties as assigned.
Other duties as assigned related to the organization’s vision, mission, and values. Minimum Education and Experience Requirements
- Bachelor’s degree from appropriately accredited institution
- Previous Slate experience
- Experience with Project Management
Preferred Education, Knowledge, Skills & Experience
- Proven track record that demonstrates exceptional skills in organization, communication, management, collaboration, interpersonal relations and the ability to effectively manage competing, conflicting demands
- Team player with the ability to work collaboratively with other offices, university staff and faculty
- Demonstrated ability to investigate issues and propose and implement solutions.
- Experience with analyzing processes for efficiency and effectiveness and suggesting solutions.
- Ability to work independently, self-starter.
- Demonstrated high commitment to service excellence, diversity and equity
Required Certifications or Licensures N / A Primary Purpose of Organizational Unit To recruit, admit and enroll students who will perform successfully in the collegiate community.
Daily contact with the public, including contact with professionals in all disciplines of the university is involved. The office engages in a wide range of activities designed to publicize and describe the programs, activities and other opportunities available at UNCW.
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