Dispatcher/Planner Admin

Job Description

Job Description

Job Description

Ward North American is currently seeking a self-motivated Long Haul Planner / Dispatcher to support our corporate dispatch and branch operations groups.

Ward currently manages a fleet of 50+ owner operators and company drivers, covering all 48 states.

Successful candidate must have the ability to maximize hauling opportunities, ensuring effective utilization of equipment so that hauler and company goals are met safely.

Job Location : San Antonio, TX

Salary : Job Responsibilities

Job Responsibilities

• Accept, reject and / or negotiate shipment requests.
• Plan, block and assign shipments to drivers.
• Daily checks ins with driver and updates to both systems
• Coordinate vehicle and labor requirements with dispatchers in order to pick up, transfer and deliver customer's goods, on time and without damage, exceeding service goals.
• Monitor and update equipment lists and maintain data integrity of applicable systems.
• Maintain safety compliance at all times.
• Maintain comdata budget / and driver accounts.
• Complete necessary packets / paperwork in a timely manner.
• Communicate Hauling budget with Hauler and GM on a monthly basis.
• Work closely with move coordinators to ensure customer satisfaction and maximize sales opportunities.
• Work with Claims to reduce haulers ERP.
• Tend to service issues, including those that arise outside of normal business hours.

Desired Skills & Experience

• Ability to work independently in a fast-paced environment.
• Must have a geographical knowledge of the U.S.
• Solid understanding of the Operations process and has passion for maximizing productivity.
• Ability to understand or quickly learn industry contracts, tariffs, pricing systems / strategies, and current market trends.
• Outstanding interpersonal skills
• Ability to work with others.
• Strong written and oral communication skills.
• Valid driver's license and reliable transportation required.
• Ability to respond to and manage customer resistance and conflict.
• Strong Customer Service background and Operations record preferred.
• Must be able to utilize a computer and technology to maximize efficiency and productivity in Operations process.
• Knowledge of the moving industry is preferred, but not required for a candidate with proven success and experience in Operations.
15 days ago