Program Manager

Company Overview

The Enlyte Family of Businesses

Mitchell Genex Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve.

Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims and Automotive Collision Repair industries.

Founded in 1946, Mitchell has delivered advanced information and technology solutions to over 100,000 customers throughout North America, helping them to improve their business process performance.

The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes.

Mitchell was recently named by the San Diego Business Journal as the No. 1 Software Company in San Diego, based on the number of full-time employees, which is approaching the 2,000 milestone.

The company offers a competitive compensation and benefits package including outstanding career growth opportunities and has been recognized as one of the Fastest Growing Companies in San Diego.

Job Description

The Program Manager is responsible for managing the implementation of products and services for Mitchell’s customers. This position guides and manages cross-functional teams internally and externally to deliver defined business requirements on time and with quality.

The Program Manager plans, organizes, monitors and controls multiple projects at a time, coordinating customer, vendor and internal resource involvement through the life of the project, including :

Project Initiation :

• Review and refine project scope
• Establish the cross-functional project team
• Conduct internal and external kick-off meetings
• Establish project management standards and guidelines for the project

Project Planning :

• Create a schedule outlining the sequence of activities and tasks on the project
• Define all quality assurance and quality control procedures
• Produce a risk management plan to identify and mitigate likely project risks
• Document the customer acceptance criteria for each project deliverable
• Establish communications plan for the project

Project Execution :

• Maintain the project plan to keep those involved informed of progress against the schedule
• Ensure adequate quality assurance and quality control techniques are undertaken to meet the quality targets specified
• Manage project changes
• Manage project risks and mitigation plans
• Coordinate the resolution of project issues
• Gain customer acceptance of each deliverable produced by the project
• Undertake communication processes as specified in the Communications Plan, including project status reporting

Project Closing :

Conduct formal project closing activities internally and externally, including Post Implementation Review

Qualifications

• Minimum of 2-7 years recent experience as a customer facing Program / Project Manager utilizing a formal Project Management methodology is required
• Managing multiple projects at a time is required.
• Experience working cross-functionally with internal departments, vendors and customers is required.
• Ability to demonstrate a high degree of professionalism, diplomacy and leadership in managing internal and external teams through the project lifecycle.
• Ability to demonstrate strong communication skills verbal and written.
• Ability to demonstrate problem solving skills in evaluating information to achieve and address solutions for successful outcomes.
• Ability to demonstrate negotiation skills to achieve successful outcomes on projects is required.
• Experience working with SalesForce, SharePoint and MS Project is desired.
• Previous experience in working in a SaaS environment is desired.
• Senior level Program Managers may be required to lead and mentor junior level Program Managers.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self.

These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market.

The expected base pay for this position ranges from $98,740 - $110,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

LI-AP1

LI-Remote