Job Title : Customer Service Representative
Skills : Customer Service and Communication
Experience : 1 Years +
Location : Charleston, WV
We at Coforge are hiring Customer Service Representative with the following skillset :
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience.
This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
Duties include, but are not limited to :
- Promoting and / saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save / service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas : Communication, Interpersonal, Analytical, Problem Solving.
- Basic math skills, data entry skills, and sales aptitude.
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
PREFERENCES
- Previous Customer Service experience in a high volume.
- 2+ years of Call Center experience or equivalent required.
- High school diploma or the equivalent.
- 18 Years of age or older.
Please send the updated resume to [email protected]
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