Responsibilities
- Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck
- Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members
- Comply with all privacy and security guidelines, policies and procedures at all times
- Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service
- Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services
- Maintain a clean and safe work environment
Working Conditions and Requirements :
Travel is required (>
100%)
- Overnight travel may be required
- Ability to stand for >
8 hours per day
- A company vehicle may be assigned in some areas
- Moderate physical effort with frequent walking, lifting, and / or moving of materials up to 40 pounds
- Install enrollment hardware, maintain, and follow technology and security policies
- Ability to maintain a high level of productivity under minimal supervision
- Airport environment, other retail settings, workshops, and enrollment locations
- Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code
Qualifications
- Positive and energetic attitude
- Self-motivated, customer service-driven achiever interested in selling TSA PreCheck
- Previous sales and / or customer service experience a plus Committed to protecting customer privacy at all times
- Proficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint and Excel)
- Open availability and flexibility are a must ability to work a variety of shifts including early mornings, evenings, and weekends (40 hours per week)
- High school diploma or equivalent degree
- Must be at least twenty one (21) years old
- Must be United States citizen (dual citizenship may be allowed)
- A valid driver’s license and a reliable transportation
- Ability to work independently and as part of a team
- Act with integrity, honesty and knowledge that promote the culture, values and mission of IDEMIA
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