Assistant General Manager
We are looking for an Assistant General Manager to join our team!
A potential candidate must have previous experience in management and a strong ability to multitask and take the lead. We are looking for an Assistant General Manager who has a desire to dive right in, maintain systems and high standards and help take the restaurant to the next level.
Applicants must thrive in a family environment and love guiding guests through an exceptional experience.
The Assistant General Manager is responsible for providing a positive guest experience for all guests, ensuring the cleanliness of the facilities, maintaining a professional, positive working environment for all employees, and the following :
Accurately manage the restaurant financials
Code all invoices and enter into the PCL before submitting for payment
Manage the PCL - track prime costs and ensure the restaurant is within specified range
Ensure proper invoice and cash-handling procedures within the restaurant
Oversee all inventories for accuracy; complete periodic inventory tracking sheet
Ensure the entire facility is clean and in good repair
Manage deep-cleaning, daily cleaning and maintenance projects
Manage all repairs and equipment maintenance plans
Assist in schedule optimization
Co-implement with the GM a continuing education.
Ensure focus points are distributed weekly
Ensure large orders are built correctly and distributed in a timely manner
Monthly audits of employee files and ServSafe certification
Oversee the Manager’s responsibilities :
Accurately prepare payroll documents in a timely manner
Ensure all new hires are on-boarded correctly
Ensure daily tips, clock-ins, bonuses, sick days, vacations are properly accounted for.
Develop managers and hourly employees
Constantly review facilities, systems, employees, service and costs for opportunities to improve.
Give constant feedback, good and bad, to all employees
Teach managers the importance of table touching and staying in contact with the guest
Develop a working mentality with all managers - staying off the laptop during peak hours and really leaning into service
Maintain a positive, inclusive work environment and ensure high employee retention.
Perform annual performance reviews for management and hourly staff
Ensure a hospitable experience for all guests and maintain high guest satisfaction.
Create relationships with all guests and provide a welcoming environment through guest interactions at the front door, table-touching, in the wine shop, and via email or phone correspondence.
Continued development of managers in key support roles
Other duties as assigned.
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