THE JOB
Job title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.
Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.
WHAT THIS ROLE WILL DO
- Anticipate and respond to guest needs
- Respond to guest concerns / complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
- Organize and prioritize service per appropriate service sequence
- Take menu, beverage and bar orders from artists and communicate orders to kitchen and / or bar through micros terminal
- Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
- Deliver food and beverages to artist
- Perform opening / running / closing duties according to HOB policy
- Maintain line of sight / atmosphere control by circulating through work area throughout shift
- Have the ability to memorize menus and daily specials
- Remove dirty plates, glasses, etc., from green rooms once artist has finished
- Clean spills on tables or around work area
- Maintain HOB safety and sanitation standards
- Have knowledge of all music, promotional or special events in the house
- Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately
- Communicate any last-minute menu changes or dietary restrictions to the kitchen staff for execution
- Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival
- Ensure all traces of previous occupants are removed and room is clean
WHAT THIS PERSON WILL BRING
Required :
- 2-5 years high volume experience in restaurant operations
- Skill in guest relations
- Wine & Liquor knowledge
- High School Diploma
- Transportation in order to retrieve anything the artist may require that we do not carry on site.
Preferred :
- Point of Sales knowledge, preferably MICROS
- Responsible Alcohol Awareness Training Certification or Equivalent
Physical Demands / Working Environment :
- Working environment is fast-paced
- Position requires extended periods of prolonged standing and working on your feet
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