Description :
The Account & Appeals Coordinator is a support role, requiring the coordinator to assist the PNOA team by providing basic administrative and support functions in the team's day-to-day servicing of clients.
The coordinator will participate in special projects as assigned by management and trainings with the team that will assist in their learning and development.
The Account Coordinator is responsible for the success of the overall client business relationship of the assigned book of business.
Ensures customer satisfaction and resolves client appeals in a timely manner. Essential Duties and Responsibilities include the following.
Other duties may be assigned.
- Works with clients and providers to satisfy appeals and any other issues they may have.
- Works with Provider Data Management and Provider Services helping with back log when needed and fielding phone inquiries.
- Participates in meetings with clients to insure overall client satisfaction
Skills :
customer service, call center
Top Skills Details :
customer service,call center
Additional Skills & Qualifications :
appeals experience is a plus but not required
Experience Level : Intermediate Level
Intermediate Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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