Job Description
Job Description
LEAD TECHNICIAN Job Descriptions :
Position : Lead Technician
Reports to : General Manager
The Lead Technician plays a pivotal role in managing disaster response and crisis management activities for water mitigation, fire restoration, mold remediation, and biohazard clean-up.
They meet with customers, guide them through the process, assess the scope of work, and oversee the development of other technicians working on the job.
Experience / Qualifications :
Minimum of 1 year of field experience.
- IICRC Water Restoration Technician (WRT) Certification REQUIRED and;
- IICRC Fire & Smoke Restoration Certification (FSRT) or;
IICRC Applied Structural Drying (ASD).
Essential Job Functions :
The Lead Technician is responsible for :
1. Communicate the process to the customer and update insurance partners and centers of influence daily.
2. Assess and evaluate job severity and extent of damage.
3. Understand and promote the operational systems used by the company :
a. Company CRM
b. Xactimate
c. MICA
4. Be able to train new employees on the specific responsibilities of Technicians
5. Always maintain a professional, positive attitude and appearance.
a. Must be willing to wear a company-provided uniform.
6. Develop a team culture with all field operations staff and other organization members.
Specific Responsibilities :
The Lead Technician is responsible for :
1. Adhere to all OSHA and company safety procedures and standards.
2. Understanding adhering to the following restoration procedures :
1. Water Damage Restoration Procedures
2. Mold Remediation Equipment and Procedures
3. Fire and Smoke Cleaning Tools and Procedures
4. Carpet Cleaning Equipment and Procedures
1 3. Demonstrating a can do attitude as a team player and completing all necessary paperwork when providing customer service.
4. Always maintain all equipment and vehicles at a clean and serviceable level.
5. Available 24 hours a day, seven days a week, to complete emergency jobs. Physical Requirements :
a. Valid Drivers License and ability to drive company vehicles.
b. Able to lift and carry equipment weighing up to 50 pounds.
c. Able to work for extended periods in large and confined spaces.
d. Able to work for extended periods with appropriate respirator equipment Must pass respirator fit test and medical evaluation.
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