Customer Service Representative
Customer Service Representative Oklahoma City, OK
Are you a Customer Service professional looking for a new career opportunity? Titan Professional Resources currently had a Customer Service Representative position for a great company here in the OKC area.
If this is something you would be interested in, apply with us today!
Customer Service Representative Duties and Responsibilities :
- Assisting customers and agents in the handling of individual and Group Life Insurance inquiries via the phone or email.
- Issuing and posting receipts and invoices.
- Updating accounts with payment issues and processing changes to policies.
- Talking to customers while simultaneously navigating the computer system.
- Manage and identify inconsistencies in payment dates and ensure all clients remain informed on outstanding debts and deadlines.
- Processing, maintaining, and following up on documents received through the system.
- Providing solutions to any relative problems of internal and external clients.
- Attend paid training and continue to build personal skill sets by participating in internal and external training.
- Participates in cross-training to act as a backup for other Life Operations areas as necessary.
Customer Service Representative Skills and Requirements :
- Basic computer skills, including maneuvering within multiple software programs and screens at one time.
- Basic computer knowledge (including MS Office) and data entry skills.
- Strong problem solving and time management skills with the ability to make independent decisions.
- Effectively prioritize and execute tasks to meet performance standards.
- Demonstrate a strong attention to detail.
- Easily adapt to frequent change and process new information quickly.
- 1-3 years of office-related experience, as well as previous customer service experience is preferred, but not required.
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