Field Service Technician

Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England.

Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team.

As we chart an exhilarating growth phase, we're eager to bring aboard a Commercial Refrigeration Field Service Technician.

Total Compensation : $60,000.00 - $115,000.00+ per year based on experience

Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements : Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday.

Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

Field Service Technician Qualifications

• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid drivers license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and / or steam repairs is an asset.
• Minimum of 5 years of experience in refrigeration / ice machine and / or similar commercial kitchen equipment repair or a related field.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Field Service Technician Benefits :

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits : Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles : Equipped with all necessary tools and equipment.
• Flexible On-call with Overtime : Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
• Career Growth : Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring Incentives : Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.

As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

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