Client Implementation Specialist (Global Markets)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets.

Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

We’re seeking a future team member for the role of Client Implementation Specialist to join our Global Markets team. This role is located in New York City, NY - HYBRID.

In this role, you’ll make an impact in the following ways :

• Under minimal direction, onboards clients into the system, opens and closes accounts, and handles transitions and conversions to the system.
• Serves as an advisor to clients as they onboard / transition / convert to / from organization products and solutions.
• Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
• Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market, and market expectations.
• Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events.
• Works directly with clients to access documentation requirements and reference data. May be responsible for onsite client support and training to assist with documentation, quality review, and submission of documents.
• Ensures application form is received and tax documentation is received from the investor.
• Reviews documents and coordinates with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements.
• Leads project management activities for onboarding / transitions / conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation.
• Ensures client receives all necessary training or conducts the training him / herself.
• Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
• Maintains a book of clients and ensures that client activity on an account is maintained once an account is opened.
• Ensures onboarding / transition / conversion activities meet all compliance, legal, and regulatory requirements.
• May facilitate legal negotiation or document review. Participate in UAT, onboarding, and fault resolution.
• Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience.
• No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues.
• Suggests process improvements based on post-mortem transition analysis.
• May have people management responsibilities in some geographies.
• Responsible for complex, mature, and / or global clients or more complex platforms. Contributes to the achievement of team and area objectives.

To be successful in this role, we’re seeking the following :

• 5-7 years total work experience in transition management and / or project management preferred.
• Bachelor’s degree or the equivalent combination of education and experience in business management or related field is required.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

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