Overview
Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform.
Forever 21 is a powerhouse. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.
With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment.
Whether we’re collaborating with your favorite brands, and influencers or setting trends - we are always striving to make Forever 21 your go-to fashion destination to shop, work, and play!
Join us tomorrow is yours to define Forever!
Responsibilities
- Consistently creates a welcoming environment and experience for the customer.
- Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed.
- Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
- Applies above average selling skills to engage with customers and provide knowledge of the brand.
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
- Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
- Identified as a specialist associate that can be a role model in all functions of the store.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
- Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
- Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
- Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
- Leads overall store earning by driving top line sales while managing controllable contribution.
- Understands and utilizes daily sales reports to direct and prioritize tasks.
- Adapts to a fast-paced environment, capable of managing multiple priorities at once.
- Supports all management, visual and sales teams consistently. Provides support in all cross functional departments, including but not limited to, store maintenance.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications
- Must have a high school degree or equivalent.
- Minimum of one year of retail sales experience and previous cash handling experience is preferred.
- Must be energetic and charismatic.
- Must have excellent communication, organizational and time management skills.
- Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure that all business is conducted without bias or prejudice.
- Must be able to complete sales transactions in POS register system.
- Must be able to able to work under close supervision and comprehend detailed instruction.
- Must be able to spend up to 100% of the working time standing and walking.
- Must be available to work a flexible schedule to meet the needs of the business, which may include closing shifts, weekends and holiday shifts.
- Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
We actively encourage our current and future employees to :
Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code showing up in a way that makes them feel comfortable, stylish, and unique!
Embrace your individuality we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind.
We celebrate what makes you exceptional!
Own your Journey- Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact.
At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!
As a valued member of our retail workforce, you will unlock key benefits to grow your career with us! Some of these highlights include :
- Competitive staff discounts across all Sparc brands (30-60% off)
- Career advancement opportunities - within retail and our corporate offices
- A flexible schedule
- Forever 21 Ignite : Education Benefit in partnership with to obtain an Associate’s Degree with an exclusive College Scholarship from Forever 21
- Unlock more great benefits as you transition into full-time opportunities with us
Requirements & EEO Statement
The salary for this position is $17.25 / hour. Pay is based on several factors including but not limited to position offered and work experience.
In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility).
Additional information regarding the benefits for this position can be found at https : / / / Candidate-Benefits-Highlights.
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law ( Protected Characteristics ).
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