Product Support Specialist (IT Call Center)

About Creative Works

We create powerful emotions and memories through immersive attractions. We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues.

For over 26 years, we have brought ideas to life with a talented team of designers, sculptors, craftsmen, and artisans, and we are proud to have delivered the WOW Effect to a wide variety of destinations across the globe.

Weve been named as one of INC 5000's fastest-growing companies in America three times in a row and are in the top 60 here in Indiana.

Weve also been named one of The Best Places To Work In Indiana twice in a row. Inside our walls, you'll find lots of creative people who are passionate about what they do and make.

Every day is different with new challenges. We pride ourselves on creating an amazing culture where our employees can grow professionally and personally.

Every company says this, but we can actually prove it!

Our Team

Our team is one of the secrets of our success. We are artists, craftsmen, dreamers, and managers. Everyone brings something unique to the table and our collective passion, excitement, and attention to detail explain why we exceed our clients expectations time and again.

We have high expectations for everyone on our team. Its the only way we can deliver amazing products and services. Our team is passionate, hungry, and always striving for more.

The Role

Hey tech enthusiasts! Ready for a thrilling ride in the world of advanced Windows and Linux configurations, escape rooms, and virtual reality?

We're on the lookout for a full-time superhero to join our tech support team! If you're a pro at delivering top-notch customer service, love diving into creative projects, and can handle support cases with a smile (even on weekends), we want YOU.

From low-voltage wiring to PCB and PLC development, your days will be a mix of excitement and problem-solving.

Duties & Responsibilities :

Delivering exceptional customer service

Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings / weekends)

Advanced Windows and Linux Configuration

Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions

Concept to implementation for various projects

Strong aptitude for learning and self-teaching

Low voltage wiring

PCB and PLC development

Problem-solving common PC hardware and software errors

Network design and implementation

Internal IT and data management

Strong written and oral communication

Keys to success :

Must be able to work well with others and communicate status and concerns in a positive manner

Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.

Organization

Able to see tasks from start to finish

Work well under pressure

Handle multiple tasks simultaneously

Excellent written and oral communication skills

Excellent computer skills for using our various online cloud-based tools and software programs

Able to find solutions to uncommon issues and make decisions

Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving

Resourcefulness

Attention to detail

Qualification Requirements :

Experience in a technical or related field (IT, audio / video, telecommunications, etc)

Proficient in small electronic repairs, low voltage wiring, and troubleshooting

Working knowledge of Windows and Linux advanced settings and configurations

Safe use of power and hand tools

Valid driver's license

Pay and Benefits : Full-Time, Hourly

Full-Time, Hourly

Hours : Entry shift is Monday - Friday from 9 am - 6 pm with rotating on-call Saturdays once every 4 weeks. (*Schedule could change depending on scheduling needs)

Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available

Financial wellness program available

Employee Assistance Program (EAP)

401K opportunities available (Standard Safe Harbor Match)

Employee Discount Program

Generous PTO Plan

Parental time for the birth or adoption of a child

Several paid holidays (for full-time employees)

Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the company

Onsite fitness facility

Digital lending library for personal and career development

Hourly Rate : $21 - $25 per hour based on experience

This is an onsite position located at our facility on the southwest side of Indianapolis, IN near I-465 & Sam Jones Expressway.

Equal Opportunity Employer

Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Does this sound like a good fit for you?

If so, please provide a cover letter to us to help us better understand who you are and why you would like to join our team as well as a resume. Thank you!

Visit us online !

Don't Miss Our Emails

Could you take a moment to work your magic and whitelist the following domains in your email settings? It's a small but mighty step to ensure that none of our emails accidentally ends up landing in your junk folder.

ats.rippling.com

rippling.com

wearecreativeworks.com

thewoweffect.com

The pay range for this role is :

21 - 25 USD per week(Creative Works)

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