Job Description
Job Description
Responsibilities
- Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members
- Building and maintaining a solid customer relationship
- Providing accurate and timely quotations to customers
- Creating and entering orders in the system
- Providing support to the Sales team (e.g., quotations, delivery status, order reports)
- Managing daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)
- Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)
- Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
- Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
- Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system
Requirements
- Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience
- Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus
- Inside Sales and Customer Service skills
- Proficiency in Microsoft Office and Order Entry software
- Working knowledge of Microsoft Dynamics CRM preferred
- Self-motivated, able to independently manage various activities with minimal supervision
- Customer-oriented mindset
- Excellent communication, listening and collaboration skills with a problem-solving mindset
- This position is subject to background checks
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