Optician

Job Description

The purpose of this role is to provide quality customer service while satisfying the needs of our customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and Doctor Services.

To uphold the Company’s standards of excellence in customer service; encourage customer recommendations and repeat business.

Essential Duties and Responsibilities :

• Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses.
• Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations.
• Verify accuracy of completed orders for eyewear and contact lenses.
• Handle customer questions and concerns in a professional and courteous manner.
• Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming.
• Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate.
• Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment.
• Follow proper procedures when accepting checks and credit cards.
• Deliver individual store sales goals, customer service goals and established key indicator goals and objectives
• Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor.
• Build productive trusting relationships with customers.

Accountability :

• Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required.
• Demonstrate dedication to honest and ethical business practices at all times.
• Uphold company standards to professional behavior in all business dealings.
• Foster Teamwork maintain a positive working relationship with your co-workers, supervisors, OD and OD staff that supports and contributes to exam growth, high capture rate, and delivering sales goal.

Education and / or Experience Required :

• High school diploma or equivalent.
• Should have a minimum of one year retail sales and / or customer service work experience.
• Able to work flexible schedule
• Occasional travel and work in different store locations
• Previous optical sales experience preferred.

Language Skills Needed :

Excellent oral and written communication skills (high level of English is a necessity).

Mathematical Skills Required :

Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments.

Reasonable Ability :

Must be able to work independently.

Physical Demands on the Role :

• Must be able to remain in a stationary position 50% of the time
• Includes lifting up to 25 lbs
• The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations
• Ability to move about the store to access sales floor, adjustment area, office machinery, etc.
• Adequate visual acuity to product.
• Ability to remember and recall details like optics, promotions, insurance, and customer encounters
• Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Must be able to enter accurate information

• Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry
• Occasionally ascend / descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

Job Type : Full-time

Additional Information

All your information will be kept confidential according to EEO guidelines.