Job Description
Job Description
Alabama Residents
Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team.
As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients.
Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies.
This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first.
We offer
- Work from Home / Hybrid
- Hands-On Training
- Same-Day Advance Opportunities
- Positive Work Environment
- Cash Bonuses
- Performance recognition and awards
Compensation :
$50,000 - $60,000 yearly
Responsibilities :
- Provide assistance and support to customers regarding insurance policies, claims, and inquiries
- Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates
- Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns
- Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers
- Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis
Qualifications :
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and problem-solve effectively Competencies
- Strong attention to detail and accuracy in handling customer information
- Ability to remain calm and professional in high-pressure situations
- Strong interpersonal skills and ability to build rapport with customers
- Ability to work independently and as part of a team
About Company
Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.
Remote Bilingual Customer Service Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Lead Customer Service Representative
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Lead Customer Service Representative
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Technical Support / Customer Service Representative (Remote)
Technical Support / Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Technical Support / Customer Service Representative. Technical Support / Customer Service Representative....
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
WAH Mortgage Customer Service Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner. Patient Account Representative. ...