Benefits :
Have you got what it takes to succeed The following information should be read carefully by all candidates.
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary : The Customer Service Representative provides excellent customer experience for potential and existing customers.
Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities :
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Processes changes to existing accounts and policies.
- Serves as a liaison on behalf of the customer between the agency and various business partners.
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees.
Qualifications :
- Active Property & Casualty insurance license required.
- Experience in customer service and retention of customers.
- Demonstrated customer service experience.
- Effective communication skills.
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
- Solid knowledge and understanding of basic mathematical skills.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
J-18808-Ljbffr
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