Quality Assurance Technician

Job Description

Job Description

Position Summary :

The person in this role will conduct routine analysis of the production of coffee products to ensure quality

specification guidelines. This entails record-keeping of all data. You will also interact with manufacturing teams in

relation to product quality holds, will pull line samples, and assist with customer

inquiries, as well as maintain a variety of quality documents.

Job Duties :

• Performs calibrations for product compliance with regards to color, moisture, grinds, and weights
• Records data and test results of production and processing samples
• Prepares cuppings and analyzes results
• Maintains retention records and samples; handles rotations of in-and-out-of-production locations
• Interfaces with production personnel for a variety of quality-related projects, including holds, pulling test samples, and gathering data
• Performs various audits and tests from the raw material stage through the finish product to ensure quality
• Provides technical support with an emphasis on consumer requirements, continuous product quality, and productivity requirements as well as verification for quality assurance and measurement analysis
• Monitors product processing, consistency, and packaging integrity by conducting analytical testing, sensory, product / ingredient sampling, and documents
• Administers all points of product specifications as assigned
• Acts on any quality noncompliance and records all results of investigations, findings, root cause analysis, and situations that occur within the shift
• Places holds on product not within specification by generating hold documents and distributing to the proper personnel;

assists in the disposition of Holds when needed

• Maintains the QA Hold system daily and daily retention sample procedures for finished goods items
• Maintains lab area, which includes inventory of tools, supplies, and chemicals; ensures all measurement analysis equipment is functional and calibrated on a routine basis;

make repairs as needed.

• Monitors and responds to all process operating guidelines and complies with GMP and safety policies
• Assists with routine and situational GMP / Food safety inspections, exercises, systems, and / or investigations for any quality, food safety & security concerns.
• Performs testing of raw material sampling to finish product and sensory evaluation (cuppings)
• Performs other duties and special quality-related projects as needed

Qualifications & Requirements :

• Quality Assurance experience in a manufacturing environment; experience in a food and beverage environment preferred
• Some technical and college courses related to food science, biology, or chemistry are required.
• Associate degree or minimum of four years of experience as a Level II Inspector in a food, chemical, or agricultural manufacturing facility required (unless this is for an internship or college work program)
• Previous sensory and taste skills required
• Must have excellent verbal and written communication skills
• Excellent organizational and interpersonal skills with the ability to prioritize work and meet deadlines required
• Proficiencies in Microsoft Office and ability to use / learn Quality software programs; competencies in Excel required
• Ability to work independently as well as collaboratively with people at all levels of the organization (both inside and outside of the company)
• Certified HACCP and SQF training and experience highly preferred
• Strong observation to details with ability to effectively investigate and devise corrective actions

Food Safety Requirements and Responsibilities :

Must comply with all Federal, State, Corporate, Warehouse and Food Safety standards, policies, and guidelines (i.e., HACCP, GMP, SQF, FDA, etc.).

Equal Opportunity Employer : disability / veteran. All qualified candidates will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran

status.

Massimo Zanetti Beverage USA is proud to be an equal opportunity employer and we are committed to creating an

inclusive workplace environment for our family of employees. MZB-USA recruits and advances qualified applicants

without regard to race, ethnic or national origin, gender, sexual orientation, genetic information, age, religion, marital

status, military service, veteran status, political affiliation, disability, or any other status protected by law. MZB-USA

also prohibits discrimination and harassment of any kind and is fully dedicated to the safety of its workforce.

Massimo Zanetti Beverage USA (MZB-USA) is the largest fully integrated coffee company in the US delivering innovative solutions for the home, office, and foodservice with a long tradition of exceptional quality.

Parent company, Massimo Zanetti Beverage Group, is a world leader in the production of roasted coffee and other products such as professional espresso machines and office coffee brewers.

The Group is comprised of fifty companies and manages different activities from the procurement of coffee to its consumption, and operates multiple manufacturing and distribution facilities across Europe, Asia, and the Americas.

Its flagship brand Segafredo Zanetti® is known globally and includes a global network of over 300 espresso cafés.