Field Technical Service Engineer(hands on tool equipment)

Description

Preferred Qualifications

The CAPRES & MicroSense Magnetics (TSE) will primarily work with KLA global service teams and customers and is responsible for facilitating technical solutions in a timely manner by responding to requests and performing complex problem diagnosis and resolutions.

The TSE plays a meaningful role researching problems, providing resolution plan of actions (POA) using and developing 7-steps methodology for troubleshooting and resolutions, hosting service alert meetings (SAM), contributing to assigned projects and supporting our customers to identify and implement solutions to complex hardware problems by following defined best-known method (BKM) practices and policies.

CAPRES & Microsense Tech Support Engineer (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment.

The main job focus is as following :

Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support.

Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.

Technical lead on sophisticated systems issues. Solve the most complex problems and determine remedial actions required to bring the customer tool back to production.

If the depth of technical understanding requires, consults with HQ engineering teams, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action.

For all tool critical issues ensure a suitable Plan of Action is developed and provide it to the local team for implementation.

Continued support for all POA activities.

Work on highly sophisticated problems requiring in-depth system knowledge and understanding of operating principles.

Clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation.

Hands on experience with electrical and mechanical tools

Preferred Qualifications :

Advanced technical troubleshooting and resolution to bring the tool back to production.

Project management, customer relations, leading / driving multi-disciplined teams to resolve sophisticated technical issues.

Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions to customers.

Military experience highly desirable. Ideal military background in electronics, aircraft repair or nuclear propulsion operators

4 Point Probe Sheet Resistance and Hall metrology.

MOKE and VSM metrology.

Minimum Qualifications

Bachelor’s degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.

Act independently both during day-to-day work and at customer site. Drive work to resolution, including structured troubleshooting and technical resolution documentation.

Mechanical-Electronics-Electrical-Laser interface diagnostics and troubleshooting.

Mechanical machine parts, including stage and robot alignment and instructing.

Basic understanding of physics and magnetism and experience with metrology systems.

Travel will be 30% domestic and international

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.