Job Description
Job Description
Description :
Purpose of the Position : The Provider Specialist role is responsible for actively participating in pre and post-sale activity for the Big 6 carriers : (ACC, AT&T, COMCAST, LUMEN, SPECTRUM and VERIZON).
A Specialist procures pricing, generates contracts, places orders and monitors order milestones through implementation. They will ensure that each opportunity they touch fits the customer's current and future needs and adds value for AVANT to win the business.
A Specialist works hand in hand with our carrier support teams to ensure their tools are accurate and their processes are streamlined.
Essential Functions :
- Responsible for assisting with solution identification, procure pricing, generate contracts and place orders for respective carrier
- Collaborates with teammates, internal teams and Sr. Manager Specialized Providers to drive new process improvements to create efficiency and bring value to our Trusted Advisors
- Demonstrates and reinforces our team’s mission to think beyond just providing a quote and to find new ways of how to secure business
- Attends ongoing supplier meetings on a weekly basis
- Responsible for communicating product and process updates effectively across AVANT and with our Trusted Advisors
- Provides training internally for the Big 6
- First tier point for carrier escalations
- Maintains all carrier specific documentations and training materials for internal teams
- Represents and promotes AVANT’s core values of integrity, honesty and mutual respect
Requirements :
- Minimum 10 year’s industry experience
- Proven success in consistently achieving goals set forth in their current role
- Demonstrates expertise in all product and processes within a designated carrier
- Expert in complex providers portals (pricing, orders and implementation)
- Extremely well organized with strong attention to detail
- Consistently manages workload volume while meeting and or exceeding SLAs
- Excellent communication skills
- Proven track record of proactively taking on responsibilities outside of their daily job function
- Effectively collaborates with departments outside of their organization
Benefits :
- Medical, Dental & Vision Insurance
- Commuter Benefits
- 401K Match
- Unlimited PTO
- Generous Parental Leave
The information contained in this job description is intended to convey information about the essential functions and requirements of the position.
It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.
In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers and coworkers.
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