Remote Bilingual (English/Spanish) Call Center Agent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Bilingual (English and Spanish) Call Center Agent

$19 / Hr-Bilingual-English / Spanish

50 cents increase upon completion of training.

$1.00 after 90 days, if performance metrics are met.

$1.00 after 120 days if performance metrics are met.

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training -3-4 weeks in class and 2 weeks in nesting (8 : 30 am-5 pm M-F) after training the working hours will be 10 am-7 : 30 PM M-F

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $19.00 per hour pay rate (bi-weekly pay)
• No weekends
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role.

We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls.

While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research / resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution on time
• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED.
• Background and drug screening required.
• Bilingual English and Spanish.
• Typing assessment (35 word).
• Have your own equipment (Laptop / desktop)
• 2 years of customer service experience.
• 1 year of call center experience.
• Must reside within 50 miles of Hamilton, NJ.

Technical requirements :

• To approve you working from home you must send your supervisor two screen shots.
• Internet speed- internet speed must be at least 400 Mbps.
• Device Specifications of your laptop.
• Processor : Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14 screen or higher required (External 20 or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of Computer should be at a minimum of 8 GB, recommended 16 GB .

Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, The estimated pay for this role is $ 19 / hr per hour.