Customer Service Representative / Call Taker (After Hours and/or Weekends - Full-time or Part-time)

Aztil Air Conditioning's new management team is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative (CSR).

This position has the option to work a later schedule during the week and / or weekends. You have the option of a full time or part-time schedule.

The CSR will play a pivotal role in ensuring exceptional customer service experiences by handling inquiries, resolving issues, and providing information to our valued clients.

As a CSR, you will serve as a liaison between customers and our company, contributing to the overall success of our business.

FULL-TIME POSITION PERKS :

• Growth Opportunities - Aztil is in growth mode!
• Paid Time Off and Company Paid Holidays
• Employer contribution to benefits - medical, vision, dental and more
• 401k with a % match
• Brand new professional office to work from!

Responsibilities :

• Customer Interaction : Communicate with customers via phone, chat, or email to address inquiries, provide information about products / services, and resolve concerns or complaints promptly and professionally;
• Appointment Scheduling : Coordinate and schedule service appointments for technicians based on customer needs, ensuring efficient allocation of resources and timely service delivery;
• Order Processing : Assist customers in placing orders, processing payments, and maintaining accurate records of transactions in the company's database;
• Problem Resolution : Identify and troubleshoot customer issues or technical problems, working closely with relevant departments to find satisfactory resolutions;
• Product Knowledge : Develop a comprehensive understanding of Aztil Air Conditioning's products, services, pricing, and promotional offers to assist customers and promote company offerings effectively;
• Documentation and Reporting : Maintain detailed and accurate records of customer interactions, service requests, and relevant information.
• Generate reports as necessary to track customer trends and preferences;
• Follow-Up : Conduct follow-up communication with customers to ensure satisfaction after service completion, seeking feedback and addressing any additional needs or concerns;
• Team Collaboration : Collaborate with other departments, such as sales and technical teams, to ensure a seamless customer experience and relay relevant feedback for continuous improvement.

Qualifications :

• High school diploma or equivalent
• Bilingual preferred - Fluent in English and Spanish
• Previous experience in a customer service role or related field is advantageous;
• Excellent communication skills (verbal and written) with a customer-centric approach;
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally;
• Proficiency in using computer systems and common office software;
• Ability to multitask and prioritize tasks efficiently in a fast-paced environment;
• A positive attitude, strong work ethic, and a commitment to teamwork.

Working at Aztil Air Conditioning as a Customer Service Representative offers an opportunity to join a dynamic team dedicated to providing top-notch service in the HVAC industry.

The position requires exceptional communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

If you thrive in a customer-oriented environment and possess the qualifications outlined above, we encourage you to apply and join our team at Aztil Air Conditioning.