Management Level
Other Remote Locations : AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX
Shift Information
Shift Time : 9 : 00 am to 4 : 00 pm AM Shift
Hours : Monday - Friday, full time
Some Saturdays required from 10 : 00 am to 6 : 00 pm
Compensation : $18.00 / hour
Role Summary
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills.
To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.
Role Responsibilities
- Work on an automated dialer handling large call volumes daily.
- Manually research contact information for shareholders.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
- Maintain updated call center database by entering information.
- Ability to quickly react to questions and refer to support guides.
- Ability to effectively follow scripts and department procedures.
Role Requirements
- Must be at least 18 years old
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Previous virtual Call Center experience preferred.
- Must be able to work remotely from a safe, private and quiet work location.
- Must have excellent phone etiquette.
Must possess your own computer equipment with the following specifications :
- Windows PC (no iPads, MacBooks, or Chromebooks)
- Windows Operating System (preferably Windows 10)
- Google Chrome needs to be installed as the default browser.
- Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
- Unmetered mobile phone access for the purposes of contact between you and our team
- USB connected headset with noise cancelling features (not Wireless)
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
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