Secure Platform Consultant

About WiscNet

WiscNet is a member-driven, nonprofit organization that connects and supports Wisconsin’s educational institutions, libraries, municipalities, and other community organizations. We provide innovative networking and security solutions while fostering collaboration and knowledge sharing across our community.

Position Summary

WiscNet is seeking a Security Consultant to help our members strengthen their security posture and navigate today’s digital challenges. This role blends technical expertise, problem-solving, and relationship-building. You will support schools, libraries, municipalities, and other community members across Wisconsin.

The Security Consultant acts as both a trusted advisor and a hands-on resource. You will guide members through deployments, incident response, and best practices while contributing to the Secure Platform Roadmap that helps our communities thrive.

Career Transition Opportunity

This position is especially well-suited for someone with 10+ years of helpdesk or technical support experience in a sensitive environment, such as the Department of Veterans Affairs, healthcare, or government.

If you have experience supporting end-users, protecting health or benefits data, responding to incidents, and working within compliance-driven environments, this is your chance to grow. You will step into a consultant-level role with broader impact, apply your troubleshooting expertise to security and connectivity challenges, and expand into areas like incident response, cybersecurity strategy, and community security leadership.

We value your hands-on experience and people-first approach as much as your technical knowledge. WiscNet will also provide support and training as you transition into this next step.

Key Responsibilities

Member Support and Advisory

Serve as the go-to escalation point for members with complex security issues

Lead deployments of firewalls, filtering, and student safety solutions

Provide clear, practical recommendations tailored to members’ needs

Incident Response and Security Guidance

Support members during incidents such as breaches or ransomware

Share resources and conduct vulnerability assessments and tabletop exercises

Community Engagement and Knowledge Sharing

Present insights at conferences, forums, and training sessions

Document best practices and contribute to WiscNet’s shared knowledge base

Collaboration

Build strong relationships with vendors, partners, and agencies

Work closely with WiscNet’s Platform Support team for seamless deployments

Qualifications

Education and Experience

Bachelor’s degree in IT, Cybersecurity, or related field, or equivalent experience

5+ years in IT support, security, or related roles (VA helpdesk or similar strongly valued)

Certifications such as Security+, Network+, or CISSP are a plus but not required

Knowledge, Skills, and Abilities

Proven troubleshooting skills and comfort with complex technical issues

Experience working with sensitive or regulated data such as HIPAA, government, or VA information

Strong communication skills with the ability to explain technical solutions clearly

A collaborator who builds trust and acts as a dependable advisor

Familiarity with NIST or CIS frameworks is a plus, with training available

Work Environment

Occasional travel to member sites and events

Flexible, collaborative workplace where your expertise is valued

Why Join WiscNet?

At WiscNet, you will move beyond supporting individual users to helping entire communities become more secure and resilient. You will join a mission-driven nonprofit dedicated to advancing Wisconsin’s schools, libraries, and municipalities. If you are ready to take your helpdesk and support experience to the next level, this is the role for you.

WiscNet offers excellent benefits and a hybrid workplace.