Dispatcher
Job Description
Job Description
Position Overview : Plans the daily / weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner.
Communicate and distribute appointment dates / time to OIS drivers; owner operators and / or fleet. Communicate and coordinate between all OIS locations to maximize drivers’ time.
Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions :
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city.
Maintain A to B dispatching.
- Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.
- Handle driver service failures up to and including the authority to issue verbal and / or written discipline. Additionally, contact Manager / Cargo Specialist regarding the failure. Apply THS if needed.
- Apply any additional charges including and notify customer service of changes.
- Track / Maintain OISC yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Distributes and keeps track of the Nextel radios and fleet truck assignments
- Request rail billing
- Processes ATP’s and Non-Productive pay. Review preliminary payroll
- Other duties as assigned
Skills Required
Data entry skills; Excellent communication and organizational skills
Knowledge Required :
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task. Intermodal / Trucking experience
Supervision Received :
Operation Manager
Supervision of Others :
Drivers
Confidential Data :
Driver pay information; customer accounts; dispatch activities
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