Search jobs > Pittsburgh, PA > Customer service representative

Customer Service Representative - Part-Time / PRN - up to 20-30 hours/week

PeopleScout
Pittsburgh, Pennsylvania
Quick Apply

As our Customer Service Representative, you’ll work (variety of shifts available) to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.  

 

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.  

 

At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com/careers. 

 

Here’s what you can expect working in Patient Registration (Customer Service):  

 

·         Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. 

·         Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.  

·         Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.  

·         A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.  

 

Requirement: 

·         High School Diploma or GED 

·         Excellent customer service experience 

 

Additional information:
Remote Job: Fully in-person
Employment type: Full-time
30+ days ago
Related jobs
Promoted
Marten Transport
Primos, PA, United States

Weekend layover pay = $0 - $300 per day. Late-model equipment (average 2 years or newer) with APUs, automatic transmissions, grille guards, and more. Weekday layover pay = $0 - $250 per day. STEP TWO: Complete the Marten online driver application (Provided upon completion of step one and takes about...

Promoted
Quality Carriers
Wexford, Pennsylvania

STEP TWO: Complete the online application (provided upon completion of STEP ONE and takes about 10 min). Must have or be willing to obtain your TWIC Card. ...

U-Haul
Pittsburgh, Pennsylvania

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date t...

Always Best Care
Pittsburgh, Pennsylvania

Always Best Care Senior Services is looking for caregivers to provide NON-medical services to aide in helping several existing clients in South Park area, with more clients to come. The duties could range from light housekeeping to running errands, transportation to the store and or to a doctors app...

Forefront Healthcare & Culinary Services
North Huntingdon, Pennsylvania

Assists the cook in the preparation and service of meals, meeting scheduled meal times following established policies and procedures within the dietary department to ensure residents receive the highest quality of service. Shift Hours 3:30pm - 7:30pm . You will be responsible for setting up of ...

Intuit - TurboTax
Pennsylvania, US
Remote

As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. You must work a minimum of 20 hours per week or 40 hours per cycle f...

R1RCM
McKees Rocks, Pennsylvania

You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire. Customer Service Representative. Our mission is to be the one trusted partner to manage revenue, so providers and patients can foc...

Family Dollar
Canonsburg, Pennsylvania

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Ability to work flexible, ...

St. Moritz Security Services
Bethel Park, Pennsylvania

Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles. Conduct security, customer...

Bay and Bay Transportation
Pittsburgh, Pennsylvania

Strong miles average 2890 miles per week! * Steady and stable income with annual pay increases * Orientation attendance pay * Detention Pay * Weekly direct deposit payroll settlements *What to Expect:* * Reefer Freight * Home Time: * OTR: Out 10-14 days, with 1 day home for every 7 days out *...